Returns & Refunds

At TrueDay Essentials, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original manufacturer packaging
  • Free from damage caused after delivery
  • Accompanied by proof of purchase or order confirmation

For hygiene and safety reasons, certain personal care products may not be eligible for return if they have been opened or used.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used personal care products
  • Items damaged through misuse or improper handling
  • Gift cards (if offered)
  • Clearance or final sale items (if applicable)

Return Process

To initiate a return:

  1. Contact our customer support team through our Contact Us page.
  2. Include your order number and the reason for your return request.
  3. If your return is approved, we will provide instructions for returning your item.

Please do not return products without first contacting us.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging (when applicable)

We’ll work quickly to resolve the issue by offering an appropriate replacement or refund.

Lost Packages

If your tracking information shows that your package has not arrived, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Return Shipping

If the return is due to:

  • Our error
  • A defective product
  • A damaged item
  • An incorrect item received

TrueDay Essentials will cover the cost of return shipping.

For returns due to a change of mind or ordering the wrong item, customers may be responsible for return shipping costs unless otherwise stated.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, we recommend returning the eligible product (if applicable) and placing a new order.

Cancellations

Orders begin processing quickly to ensure fast shipping. Orders placed before 3:00 PM ET may begin processing immediately and may not be eligible for cancellation once processing has started.

If you need to cancel an order, please contact us immediately.

While we will do our best to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or has shipped.

Questions?

If you have any questions regarding returns or refunds, please visit our Contact Us page.

Thank you for shopping with TrueDay Essentials.

Everyday Essentials. Reliably Delivered.